Our client is a leading real estate management and services organization with an extensive network of residences. They are looking to bring on a Residential Property Administrator onto their team who will be responsible for delivering excellent customer service to residents and clients while effectively managing and ensuring the accuracy of property administration records.

What will you be doing?

• Uphold an exceptional standard of customer service by communicating efficiently with residents and relevant parties
• Address resident inquiries, concerns, and complaints and escalate to Property Manager when required
• Collaborate closely with Property Managers and Property Accountants to analyze, revise, and generate monthly Management Reports for each property
• Maintain efficient and accurate electronic filing of all pertinent documents by compiling all essential documentation to support due diligence procedures for potential property sales
• Utilize information form the Leasing Specialist and Property Manager to maintain Weekly Availability Report
• Handle applications, including employment verification, landlord reference checks, and credit assessments
• Establish approved leases and prepare lease packages using Yardi
• Record monthly move-ins and move-outs by applying the Last Month’s Rent (LMR)
• Coordinate the setup of new tenant hydro accounts
• Gather, organize, and process rental payments in Yardi
• Arrange Pre-Authorized Payments (PAP) for tenants
• Record and address Non-Sufficient Funds (NSF) payments and generate N4 notices for non-payment of rent
• Create collection letters
• Manage bank deposits and ensure the accurate filing of receipts
• Ensure the timely submission of legal notices to the Paralegal, including L1 and L2 forms and distribute other required legal forms (N5, N6, N7)
• Assemble collection files for former tenants
• Verify that tenants are complying with payment plans established by the Landlord and Tenant Board (LTB) and enforce LTB orders through the appropriate enforcement office
• Implement Yardi to generate monthly rent invoices
• Prepare N1 notices for rent increases and create annual tax receipts
• Establish a PAP (Property Access Protocol) for tenants
• Collect tenant insurance information and provide them with their unique security codes for accessing their accounts
• Address maintenance and communication tickets when necessary
• Ad-hoc responsibilities as required

Must Haves:

• 2+ years of experience in a leasing and property administration role
• Possess a solid working knowledge of residential property management
• Proficient in using MS Excel and openness to learn Yardi Voyager and Property Vista
• Strong communication skills both written and verbal
• Exhibits strong administrative and organizational skills
• Manages time effectively, ensuring optimal productivity
• Upholds a high standard of customer service
• Displays a strong motivation to learn and advance within the role

Nice-To Haves:

• Proficiency in using property management software (i.e. Yardi)
• Proficiency in using Property Vista