We working with a client whose end government client requires competent Contact Centre Agents to join their growing team. The successful hire will be critical in providing an exceptional customer experience to their clients. Moreover, they will ensure prompt, efficient, and accurate resolution of support issues while maintaining detailed records in the client-case tracking system.

Compensation:

• $17.25/hour (English only)
• $18.25/hour (Bilingual – French and English)

What will you be doing? 

• Answer inbound calls, address inquiries on programmatic policies, online application troubleshooting, and application status
• Respond to email inquiries promptly and with high accuracy
• Resolve customer support issues in a prompt and efficient manner, ensuring high levels of customer satisfaction
• Maintain clear, efficient, and accurate records of all calls, emails, and interactions with clients and applicants
• Collaborate with internal teams to stay updated on programmatic policies, application processes, and troubleshooting techniques

Must Haves: 

• At least 1-2 years’ relevant experience
• Previous customer service experience (preferably from a call centre)
• Fluent in English (both written and oral)
• Strong ability to convey complex information clearly and concisely
• Excellent problem-solving skills and the ability to handle challenging customer situations with patience and empathy
• Proficient in using customer service software, email, and other communication tools
• High attention to detail and accuracy in data entry and documentation
• Ability to work in a fast-paced environment, multitask, and prioritize workload effectively

Nice-To Haves:

• Fluent in French (Bilingual)