The Help Desk Analyst delivers technical support to end users across systems, networks and applications. This position plays a key role in maintaining the reliability of IT services by diagnosing issues, supporting system performance and ensuring a high standard of user assistance.

What will you be doing?

• Provide support for desktops, operating systems, and applications for both on-site and remote users across LAN/WAN environments
• Diagnose and resolve hardware issues, or coordinate repairs for equipment such as desktops, laptops, and printers
• Participate in an after-hours, on-call rotation as required
• Accurately log and track all support activities within ticketing systems
• Ensure prompt follow-up and timely resolution of user requests
• Deliver excellent customer service with strong attention to detail and accountability

Must Haves:

• Experience supporting and troubleshooting Windows OS, Microsoft Office, and PC hardware
• Strong communication skills with a customer-focused approach
• Quick learner, adaptable, and able to work independently
• Comfortable with flexible hours, occasional overtime/travel, and lifting up to 40 lbs
• Bachelor’s degree in Computer Science (or equivalent experience)
• Exposure to Mac systems and video/audio conferencing tools is an asset
• Proven ability to multitask in fast-paced environments